1. Hassle-free returns and exchanges within 7 days from the date of delivery, with an additional 5-7 days allowed for the returned items to reach us. Reverse pick-up services are provided, with a Rs 100 reverse shipment fee deducted per order at the time of refund, regardless of the number of items in the order. For multiple Rs 100 will be charged for only 1 product.
2. Pick-up attempts will be twice by the courier company. If unsuccessful, customers are responsible for shipping the items back to our warehouse address. Reverse pick-up availability depends on the service in your area pin code.
3. Please ensure products are returned in their original condition. Refunds will not be issued for products returned in poor condition or showing signs of wear.
4. Please allow 7 days for returns to be processed and refunds to reflect in your bank account. Note that refunds/bank transfers are applicable only for prepaid orders made on our website.
5. Reward points or store credits are non-refundable but can be redeemed on our store. Shipping charges are non-refundable.
6. For customer support, reach us via direct message on Instagram (@lavith.in) or WhatsApp (+917042245600), available Monday-Sunday, 10 am – 6 pm. All queries will be addressed promptly.
7. Cancellations are only possible before the order is dispatched from our warehouse.
8. REFUNDS FOR SALE PRODUCTS:  (Buy 1 Get 1 Free) are not eligible for returns.
9. SELF-SHIPPING OF RETURNS: If your pin code is non-serviceable for reverse pick-up, please courier the product(s) to our warehouse address mentioned below. Ensure items are securely packed with the order ID and registered mobile number on the packaging. Refunds (including INR 100 for courier charges) will be processed within 48 hours of receiving the product(s) in case of prepaid orders or as store credit (gift card).
10. Please avoid using The Professional Couriers for self-return as they are unreliable and packages may not be accepted at our warehouse. We recommend using ‘Speed Post’ for reliable service.
11. TERMS AND CONDITIONS: Customer-provided bank account details must be accurate; errors are not our responsibility. Contact us within 24 hours if an order status shows delivered but not received.
    
    For any issues regarding product quality or delivery discrepancies, contact us via DM on Instagram (@lavith.in) or WhatsApp: +91 7042245600 within 1 day of receiving the products for assistance.
    
    We strive to process refunds promptly, aiming to complete within 30 working days from confirming eligibility via email.